Refund and Returns Policy

The allure of our  Blind Box experience lies in the element of surprise. By purchasing these items, you acknowledge and accept the nature of randomness involved.

We cannot accept returns or offer refunds based on personal preference or dissatisfaction with the specific item received through a random draw.

Natural Variations
Please note that many of our pieces use natural elements (like pearls, shells, or wood). As in nature, no two pieces are identical. Slight variations in shape, color, or size are not defects, but the unique signature of your handcrafted treasure.

Cancellations
 For orders that have not yet been shipped, we support a full refund. This policy ensures our customers have flexibility and peace of mind during the purchasing process.

Refund Fees
These items may be subject to a 10% cancellation or return fee, at the discretion of  Lumosmyart. This fee reflects the bespoke nature of our inventory and the care that goes into preparing each order.

Quality Issue Handling
We strive for excellence in every piece we create, but we kindly ask for your understanding in the event of minor discrepancies. Should you encounter any issues with incomplete or missing items in your order, please contact us at support@lumosmyart.com within 7 days of receiving your products. We are fully committed to resolving your concerns promptly and ensuring your satisfaction.

How to Start a Return
To initiate a return or exchange, please contact us directly via support@lumosmyart.com. Please provide your Order Number and a brief description of the issue. We prefer personal communication to ensure we find the best solution for you.

Refunds
Once we receive and inspect your return, we will notify you via support@lumosmyart.com. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Contact Us
For any questions or further clarification regarding our shipping and returns policy,  please do not hesitate to get in touch with us at support@lumosmyart.com.